PRIVACY POLICY
This Privacy Policy governs the manner in which Ben’s Kosher Delicatessen Restaurant & Caterers collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.bensdeli.net website (“Site”). This privacy policy applies to the Site and all products and services offered by Ben’s Kosher Delicatessen Restaurant & Caterers.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to personally supply identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. We also collect geolocation data such as real-time information about the location of your device (GPS and network-based), even when the app is closed, to enable the locations and directions features.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Ben’s Kosher Delicatessen Restaurant & Caterers collects and uses User’s personal information for the following purposes:
• To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails
The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product, or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Mobile Number – Acceptance of Terms
By joining the mobile program you consent to receive recurring marketing, product offer, and notification text messages from Ben’s Kosher Delicatessen Restaurant & Caterers via automated technology in accordance with these terms and conditions (“Terms”) to the mobile number provided. Texts will be sent via a telephone dialing system. Your consent to receive text messages does not mean you are obligated to make a purchase. Only those 18 or older may participate. Message and Data Rates May Apply.
How to stop receiving messages.
To stop receiving messages to your phone from our automated system, you can opt out by sending a text message that says STOP when you receive a text. Your phone number will be removed from the program after a one-time cancel confirmation. You will not receive future messages unless you opt back in.
Support
For support, send an email to bensfriends@bensdeli.net.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
Ben’s Kosher Delicatessen Restaurant & Caterers has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Ben’s Kosher Delicatessen Restaurant & Caterers
Accounting & Finance Office
209 W. 38th St, Lower Level
New York, NY 10018
This document was last updated on 8/6/21
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Your credit card information may be stored on file to let you order more easily in the future. Your card information will be securely stored in accordance with Payment Card Industry (PCI) standards.
REFUND POLICY
Ben’s always strives to serve fresh, delicious meals with strict standards of quality and accuracy. If for some reason we have provided you with an incorrect order, please contact us by telephone or by coming into the store as soon as you notice the discrepancy. We will do everything we can to quickly correct the issue.
We also appreciate feedback if you are otherwise unsatisfied with your order. We strive to always take care of our customers and resolve any issues as best as we possible can.
We offer replacements when appropriate and, when that is not a suitable solution for a particular situation, we provide both full and partial refunds. Please note, when paying by credit card, refunds may take up to 5-7 business days to process to your account.
