There are several reasons why you may not be receiving emails from Ben’s:
1. Verify you email address and opt in to receive Ben’s emails. Ben’s does not send email to our customers without explicit permission.

2. Your spam blocker may be set to block emails that you wish to receive from Ben’s.

3. Your internet or email service provider may have blocked emails from Ben’s in error in an effort to prevent spam.

How To Verify Your Email Address and Opt In To Receive Emails From Ben’s

To opt in for regular emails from Ben’s eClub. (This would include our monthly promotions, holiday menus, special deals, and special invitations to events)

Go to our “Join Our eClub!” page. In the space provided, enter your email address and click “Go”. If the email address you type has previously been registered, you will be directed to an “Update Your Ben’s Kosher Delicatessen Profile” page. Confirm your email address and click “Submit”. Instructions will be emailed to you on how to access your existing profile page where you may choose what types of information you wish to receive.

Upon completion of your profile update, you MUST click “Save Profile Changes” for the changes to become effective. You will receive an email confirming the changes you have made.

To opt in for Ben’s Friends Rewards program information exclusively. (This would include birthday gifts, coupon notifications, point reset information and information specific to this membership program.)

Log on to your Ben’s Friends Rewards account with your user name and password. In the menu at the top of the page, click the “Edit Account” link. In the Profile Information, ensure that you have typed in the correct email address and check the box “Email Opt In.” Then click the “Update Profile” button to save your information.

(If you have forgotten either your user name, your password or both, under the log in button on the log in page, click on the words that say, “Click here to request a new password.” If you have forgotten your user name, log in using your card number instead. Type in your card number without any spaces. Then click on “Submit”. An email will be sent to the email address that you used to set up your account. The email will have both your user name and a new temporary password. Please note that your password will be a mix of letters, some capitals some not, and numbers. Copy it carefully as you will need to use it twice; first to log in and then to change your password. You may now return to the log in page by following the steps above and use this information to log in.)

To receive complete information from Ben’s, please opt in at both places.

How To Put Ben’s On Your Safe Sender’s List

If you have opted in but still do not receive some or all emails from Ben’s, please check your email settings. You must add the address below to your address book, trusted senders list or safe contacts list:

rewards@c.pxsmail.com

If you’re not sure how to do this, below are instructions for some of the larger Internet Service Providers (ISP’s) and email programs on how to ensure that our emails get past the SPAM filters and into your inbox. Choose a link to view the instructions:

Outlook 2003 & 2007
Outlook Express
AOL
Yahoo!
Hotmail
Gmail
Mozilla Thunderbird
MacMail

Outlook 2003 and 2007

1. Under the Tools menu, click on Options.

2. On the Preferences tab, click Junk E-mail.

3. On the Safe Senders tab, click Add.

4. In the Add address field, enter: rewards@c.pxsmail.com

5. Click OK.

Outlook Express

For New Subscribers, add a contact in your Address Book:
1. In OE, click on Addresses to access your Address Book, then click on the Name tab.

2. In the “First Name” window, type Ben’s.

3. In the Email Addresses window, type: rewards@c.pxsmail.com

4. Click OK.

For Existing Subscribers, you will need to check if our emails are being blocked:
1. Under the Tools menu, select Message Rules > Blocked Senders List.

2. Click on the Blocked Senders tab and check to see if rewards@c.pxsmail.com is listed. If yes, select the addresses you want to unblock. Click the Remove button.

3. In the Confirmation popup, click YES.

AOL

For New Subscribers:
1. Click on Contacts in the left navigation area.

2. Click on New and choose “New Contact.”

3. In the “Primary Email” field, enter: rewards@c.pxsmail.com

4. Make it the “Primary Email” address by checking the associated check box.

5. Click the Save button in the upper left navigation area.

For Existing Subscribers:
If you are receiving our emails in your SPAM folder, you will need to open up one of our emails and click on the “This is not SPAM” button. Then, you will need to follow the instructions listed above (for new subscribers) to add us to your address book.

Yahoo!

For New Subscribers, how to set up a filter to redirect our emails into your inbox:
1. Open your mailbox and click on Mail Options in the upper right corner.

2. Under Management, you will need to select Filters.

3. On the Filters page, please click the Add link.

4. You will now need to update the “From header:” rule with the following 2 items: “contains” and “rewards@c.pxsmail.com” (those two items listed above will help to identify our emails in Yahoo! based on the From address).

5. Under the Choose Folder drop down menu, click on select inbox.

6. Click the Add Filter button.

For Existing Subscribers, how to set up a filter to redirect our emails into your inbox:
If you are receiving our emails in your Yahoo! Bulk Folder, you will need to open one of our emails and click on the “Not SPAM” button. Then you will need to check if rewards@c.pxsmail.com is in your “Blocked Addresses” list. If you do see our email address on this list, you will need to click the “Remove Block” button. Then, you will need to follow the instructions listed above (for new subscribers) to set up a filter.

Hotmail

For New Subscribers:
1. Open your mailbox and click on “Options” in the upper right corner.

2. Click the “Junk E-Mail Protection” link at the top of the page.

3. Click on the “Safe List” link.

4. Enter rewards@c.pxsmail.com into the field titled “Type an address or domain.”

5. Click the “Add” button next to where you typed in the email address.

For Existing Subscribers:
If you are receiving our emails in your Hotmail Junk Email Folder, you will need to open one of our emails and click on the “Not Junk” button. Then you will need to check if rewards@c.pxsmail.com is in your “Blocked Senders” list. If you do see our email address on this list, you will need to click the “Remove” button. Then, you will need to follow the instructions listed above (for new subscribers) to add us to your Safe List.

Gmail

For New Subscribers:
1. On the left side of any Gmail page, click on the Contacts link.

2. Click Create Contact.

3. Enter rewards@c.pxsmail.com into the Primary E-mail Address field.

4. Click Save.

For Existing Subscribers, you will need to check if our emails are going into your SPAM folder.
1. Click the SPAM link on the left side of any Gmail page.

2. Check mark the checkbox next to one of our emails.

3. Click the “Not SPAM” button at the top.

Mozilla Thunderbird

For New Subscribers, how to add an entry to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist us in your Address Book:
1. Click on the “Address Book” button.

2. Please make sure the “Personal Address Book” is highlighted.

3. Click on the “New Card” button. By clicking on this, it will launch a New Card window that has 3 tabs: Contact, Address and Other.

4. Under the Contact tab, enter rewards@c.pxsmail.com into the email field.

5. Click OK.

How to whitelist us in your Personal Address Book:

1. Select “Tools | Junk Mail Controls…” from the main drop down menu.

2. Selecting this will launch the Junk Mail Controls window that has 2 tabs: Settings and Adaptive Filter.

3. Under the Settings tab, please update the “Whitelists” module by selecting “Personal Address Book” from the drop down menu.

4. Then, mark the checkbox next to “Do not mark messages as junk mail.”

5. Click OK.

For Existing Subscribers, you will need to check your Junk Folder to see if you are receiving our emails there.
To prevent any of our future emails from going into your Junk Folder, please mark our emails as “Not Junk.” To do this, you just need to right-click on our emails and choose “Mark | As Not Junk.”

Mac Mail

To prevent any of our future emails from going into your Junk Folder, you will need to open up one of our emails and click on the “Not Junk” button.

Your ISP May Be Blocking Emails

If you are opted in and your email settings allow emails from Ben’s, but you still do not receive emails, please contact your email or internet service provider. Ask them if they are blocking some or all of the following email sources and if so, request that they unblock them.