Frequently Asked Questions

BEN’S PREFERRED PATRONS CLUB QUESTIONS

 

Question When I go to register my Preferred Patrons Club Card, I get a “card not active” message.
Answer The cashier did not properly activate your card at the cash register. Please email your card number to us and we will activate the card for you. We will email you when this is complete, so that you may then register to redeem your rewards.
Question How do I check my Preferred Patrons Club Card balance?
Answer You can check the balance on your card using your account login (which will display full account details; Username and Password required) or you can check your balance without a login to your full account (the Card # and Reg Code located on the back of the card are required). You can also check a balance at any participating Ben’s Restaurant location.
Question What are Ben’s Friends Preferred Patrons Club Card terms & conditions?
Answer Read our Preferred Patrons Club terms & conditions here.
Question I have multiple Preferred Patrons Club Cards. What do I do?
Answer Login to your account with your user name and password (you must be registered to do this). Select “Manage Accounts.” Click on “Attach Another Card” and follow the instructions. You will need the user name and password for the card you wish to attach (all cards must be separately registered).

When you attach cards, each card maintains its own identity, point totals and rewards. But, you may view all attached cards at the same time by logging in to any one of the card accounts. Transaction histories remain distinct.

Question I had a coupon on my Preferred Patrons Club Card, but when I went to use it, it was gone. What happened?
Answer Preferred Patrons sometimes receive coupons from Ben’s on their cards. Unlike Ben’s Bonus Bucks which never expire as long as the card has activity each year, coupons do expire (just like paper coupons). Expired coupons are automatically removed from your card. If you have signed up to receive emails from Ben’s as part of the Preferred Patrons Club program, you will get an email notification at the beginning of any month when you have a coupon that will expire at the end of that month.
Question How do I sign up to receive emails from Ben’s?
Answer Login to your Ben’s Friends account with your username and password. Select  “Edit Account Information” in the purple bar. Make sure that you have checked the election to receive emails from Ben’s: “Please inform me about special offers.” Also, please make sure your spam filter allows emails from our accounts.
Question I have coupons and Ben’s Bonus Bucks on my card, but I cannot redeem them.
Answer You must register your card to redeem rewards.
Question Can I still get points or redeem rewards if I forget my card?
Answer If you forget your card when you visit Ben’s you can still accrue points, but for security reasons you cannot redeem rewards. To receive points for a purchase when you do not have your card, please ask the cashier to do an account look-up. You may be asked for ID to verify your name and address. Points for that purchase will be added to your card. However, for security reasons, you must physically present your card to redeem all rewards including Ben’s Bonus Bucks, Birthday Bucks and On-Card Coupon rewards. Ben’s employees are NOT permitted to redeem rewards for guests who do not present their cards. This procedure is for the benefit and protection of all card holders.

NOTE: Smartphone users can now receive points and redeem rewards by downloading the “Ben’s Friends Rewards app to your Apple or Android smartphone. If you are viewing this page on a smartphone, you can download the app at these links:

Question How do I register my card?
Answer You may register online for free. You may also get a paper registration form at any participating Ben’s Restaurant location. Paper registration costs $5, but upon registration you will receive $5 in Ben’s Bonus Bucks on your card.
Question What happens if I lose my Preferred Patrons Club card?
Answer If you registered your Preferred Patrons Club card, email us promptly if it is lost or stolen, we will deactivate the card, investigate and try to find the card. Please send us your name, address and email address on the account.
Question How do I get a birthday gift on my card?
Answer Simply register your card with a valid email address, enter your birth date and be sure to check the option to allow Ben’s to send you email offers (NOTE: You must be opted in to receive email offers to receive your birthday gift). Then, on the first day of your birthday month, based upon how much you have spent at Ben’s over the 12 months leading up to your birthday month, a birthday gift will be automatically loaded onto your Ben’s Preferred Patrons Club card or app. You may use your gift at Ben’s anytime during your birthday month… but be sure to visit, because at the end of your birthday month your gift expires and will come off of your card. Happy Birthday!

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